Customer Service

I was struggling with the online chat with a live agent for customer service, and it took me about 10 minutes on the phone afterwards to break through the automated system to a living person. Chetana answered the phone and she was excellent, she had my problem solved in about 20 minutes. We pay an arm an a leg for services, and are customers for 10+ years, just to interact with AI when theres an issue? It’s so clear the value in employing actual people to take care of your customers, lord knows xfinity makes enough money off their customers to support a real customer service team. That would show real value to us, versus being turned to a robot to talk in circles. So I just want to say thank you to Chetana, she managed to keep a customer on the brink of switching companies.

Responses

XfinityRoberto

Official Employee

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1.7K Messages

1 year ago

Hello and welcome to Comcast @user_ekl9st. I am sorry for the horrible experience you while trying to get in hold with a live agent. I am happy to hear that Chetana, was able to help you out with your account concerns. I would like to make sure that Chetana gets recognized.

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

Click "Sign In" if necessary
Click the "Direct Message” icon (upper right corner of this page)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
Type your message in the text area near the bottom of the window
Press Enter to send your message

Let me know if you have any questions.

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user_nl9mwr

1 Message

1 year ago

Comcast/Xfinity has the worst customer service on earth. Now, they've resorted to threatening to disconnect my service for not paying my bill. Problem is, I have spoken with them several times and I still am not getting a bill in the mail. I refuse e-billing because I receive a large volume of email and i'm just not interested in e-billing anyway. Get me a bill and i'll gladly pay it as I have for decades. You should all be fired. You could never get another job in customer service because you don't know what customer service actually is.

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XfinityAldrik

Official Employee

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2.2K Messages

Thank you for reaching out to us on our community forums @user_nl9mwr! To view your Xfinity bill, this article here has step-by-step instructions to view your bill online and through our app.

To turn off paperless billing, please sign in to your account using your primary ID or a manager ID on your account. Then, once you’re signed in, this page here will have the option to turn off paperless billing.

Please note, once you opt out of paperless billing, you’ll receive a paper copy of your bill in the mail with your next billing cycle.

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1 year ago

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Supertech204

1 Message

1 year ago

Good post hopefully I can get some support.

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