Thursday, September 14th, 2023 3:20 PM

Customer service

Customer service agent 



29.9K Messages

3 months ago


Please post your issue, but leave out any personal identifying information, so that we know how to help you.



2 Messages

2 months ago

I've been a Comcast customer for over 20 years. six months ago after a power outage we lost voice service. It has still not been fixed despite having paid the full bill on time every month since. I've have contacted Comcast in my area at least eleven times to report the problem. Each time there have been promises, no resolution.

Official Employee


734 Messages

Hello @user_68ef96

Sorry to hear about this! To make sure I have my ducks in a row, you have not had a dial tone in 6 months? The other services are working? Let's get this all figured out for you. 

I am an Official Xfinity Employee.
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1 Message

1 month ago

Xfinity Billing Dept. Manager:

You charged me:  Xfinity Mobile monthly fee $64.58.  Comcast monthly fee $75.00. Total $139.58

It is completed different from your salesman told me total $92.10. I contacted you countless times the problem is not solved. Please take this matter seriously!

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