I've been a Comcast customer for over 20 years. six months ago after a power outage we lost voice service. It has still not been fixed despite having paid the full bill on time every month since. I've have contacted Comcast in my area at least eleven times to report the problem. Each time there have been promises, no resolution.
Sorry to hear about this! To make sure I have my ducks in a row, you have not had a dial tone in 6 months? The other services are working? Let's get this all figured out for you.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
You charged me: Xfinity Mobile monthly fee $64.58. Comcast monthly fee $75.00. Total $139.58
It is completed different from your salesman told me total $92.10. I contacted you countless times the problem is not solved. Please take this matter seriously!
Again
Expert
•
30.9K Messages
1 year ago
@user_68ef96
Please post your issue, but leave out any personal identifying information, so that we know how to help you.
0
0
user_88b2cc
Visitor
•
2 Messages
1 year ago
I've been a Comcast customer for over 20 years. six months ago after a power outage we lost voice service. It has still not been fixed despite having paid the full bill on time every month since. I've have contacted Comcast in my area at least eleven times to report the problem. Each time there have been promises, no resolution.
1
0
user_hdpjgv
1 Message
1 year ago
Xfinity Billing Dept. Manager:
You charged me: Xfinity Mobile monthly fee $64.58. Comcast monthly fee $75.00. Total $139.58
It is completed different from your salesman told me total $92.10. I contacted you countless times the problem is not solved. Please take this matter seriously!
0
0