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user_e0cd08
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Sunday, March 19th, 2023 1:28 AM

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Customer Service

I need to know why our internet has been out for almost 48 hours and when we can expect it to be back up! 

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1 year ago

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FutureAgentX

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8 Messages

1 year ago

Check for a Service Outage

If one or more of your Xfinity services isn’t working, you can check to see if a service outage has been reported in your area a few different ways:
Note: Sometimes you may get a text message from xfinity to let you know that we’re already aware of the outage in your area, and we’re working to fix it. Make sure you have a mobile number on your account so you don’t miss these notifications.

My Account

To check for an outage in My Account:
  1. Sign in to My Account.
  2. Click the Services tab at the top of the page.
  3. Click the Status Center link.
    Services section with the Status Center link at the top
     
  4. A custom banner message will tell you:
    • If you're in an outage.
    • The potential outage types.
    • The estimated time when the outage will be fixed (if available).
      Banner with green status, saying Everything looks good on our end
       
      • If there's an outage that only impacts one service, that service will show a red status. This means we're already aware of the outage and working to fix it, so there's no need to contact us.
      • If all of your services show a green status, there are no reported outages in your area. If you're having issues with your services but there isn’t an outage, you can try troubleshooting them instead.
      • If troubleshooting doesn't work, you may want to report your issue(s) using the Xfinity Status Center so we can help determine what’s causing it and provide you with more information.
Heads Up: You can also check for outages using the Xfinity My Account app on your mobile phone. After you log in, a banner appears immediately if you're impacted by an outage. Simply tap it to get more details.

If you're a Comcast Business customer, go to our Service Status Center to check your status.
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user_e0cd08

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@FutureAgentX​ Honestly, I've done all these things a million times! They've said here is an outage for the last 48 hours, but there have been NO updates and no estimated time that it will be restored. And, yes, I have given them my cell number for any updates, of which there have been none! It won't let me do any "troubleshooting" because there's supposedly an outage! We have not seen any Xfinity people anywhere in our area that look like they're working on fixing this. Someone HAS to know something about what's going and and that's all I'm asking for. 

1 year ago

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