AgentDC30's profile

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Mon, Nov 23, 2020 6:00 AM

Customer Service

Why did you stop having humans helping your customers? I waited on the phone for a very long time to only get text instructions with a BOT on the other end. I tried everything to get to a human - no luck. I tried to chat - NOPE! Also a BOT.  As much as we pay for this service, there is no way that you cannot employ humans to answer actual questions to your very loyal customers. I will answer the survey when they actually call with my honest experience.  I have actual questions that are not aligned with predetermined answers that a robot should be the contact for.  I have never had this issue with Xfinity in the time that we've been with you but are VERY disappointed in this change. 


Official Employee


2.4K Messages

7 m ago

Hi there, @AgentDC30.


My apologies for your experience in regards to contacting us. Not only do we provide support over our traditional phone in service, but you can also chat with us live on our website or reach out through Twitter, Facebook, Reddit, or even our forums here! Our team looks for scenarios like you to help out with. 


Can you please private message me your full name and service address? Thank you for posting to our forums. 
To send a private message, please click my name "ComcastMartin" then select "Send a Message" on the right side.

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