Customer service. There really should be another more appropriate name for a service.le over quantity.

I’ve been a customer forever—back when it was still Comcast. If I were still working and not retired, there’s no way I could spend an hour on a call struggling through a complete language-barrier mess. This company is right up there with the RMV: the endless waiting is the same, but at least the RMV eventually fixes your issue. Not here.

Random charges just appear out of nowhere. Keep the money—seriously. Pay fewer reps more and hire quality people instead of an army of anyone-with-a-pulse.

And before you ask, “If the service is so bad, why don’t you switch?” Excellent question. My answer: pure fear. I once updated a cell phone a few years ago, and it took hours just to get it working again. Now imagine that, but for an entire home system. No thanks.

So in conclusion: I’m too lazy, too traumatized, and have zero expectation that switching providers would be anything close to seamless. Keep up the good work( sarcasm)