Customer service , technical issues, promotions, billing streaming services

I understand what I want is somebody from corporate to reach out to me. it has been more than a week with Peacock in fact several weeks. You are a multimillion dollar company. You should’ve be able to fix this by now.  I will go to the local store tomorrow and return that broken box, Yes, a credit for the $15 would be great because I’m going go to the local store and lower my services and return that streaming box. There’s no point in having less than paying more. You all should have access to my account. I would like to speak to corporate. while we’re at it, you should instruct your sales people not to offer $50 a month internet plan with a free phone line promotion, if they were a previous internet customer and if they still had a phone line Because you don’t quality as you didn’t cancel your cell phone service too when you canceled the Internet service. When I came back, I asked what you all could do because I was not happy with Your competitor I just switched with and if I decided to return. They opening a whole new account with the above mentioned promotion, they should’ve just offered to reactivate my old account because it has been less than a week. They offered me something I didn’t qualify for and all I got was and I’m sorry. And What then was weeks worth of headache Because then I had two accounts my billing got messed up. I returned my previous streaming box which I just probably could’ve kept and was told I should just return because I didn’t need it but then it turned out I did need a box. Got a new box which is broken still didn’t have service for the streaming service. Mobile services were screwed up as well. They had me activated a new phone number telling me it was temporary and my current phone number would automatically switched come to find out that wasn’t the case. Which I never understood because I never canceled my cell phone service with you guys. it was only my internet but I did I was I was told because you guys were supposed to be the professionals. I happen to call back a day later seeing things were kind of odd. There was a whole debacle with that because I would’ve lost my current phone number. The whole set of issues with a mobile account/billing issues as a result of all of this in addition to Internet billing an account issues inaccurate charges being billed on multiple accounts for the same service when I only had one address. Days and days and days of phone calls Being transferred Multiple departments multiple people who didn’t know what the other department was doing and didn’t know how to fix it. I at least got my mobile services fixed. in conclusion someone from corporate needs to call me who knows both mobile and Internet. 

@Melissa18123 Here on Xfinity Forums we are a corporate team that can help you with a multitude of issues. But to access everything we need a direct message with your name and address, so we can send you an authentication code to look over the account. The direct messaging option prevents any of your information being posted publically here on the forum. 

OK if you’re corporate, then I would like your direct phone number for your corporate office, the address to send a letter and your direct email not some support email or customer service email, if your corporate you have your own email, you’ll have your own phone extension at the corporate location located within the United States which will have a direct phone number to their office. if not, I would like an email for a corporate officer located in the United States within the corporate office who sits within the office on a daily basis not just from some remote location. corporate email, corporate phone number and corporate address and I will give you all the required information to pull up my account directly instead of on this public forum.  I’m pretty sure you’re not legally allowed to deny me this request as I am a current customer wanting to reach out to your corporate office directly whether it be phone email or a letter in the mail. 

@Melissa18123 Our specific team is through our corporate office. But our specific team handles everything through messaging through our social media platforms like this Forums page. But if you would prefer direct contact we can open a ticket with our Corporate Escalations team and provide them all your information. Then they would reach out to you directly within 24 hours. Send us a DM and we will get that going for you. 

@XfinityMatthew​ I reached out to you via DM, I expect a response within 24 hours please respond with a reference number and the information I requested. I provided all the information that you will need. Should I not receive a response I will be making sure everyone in this forum knows that corporate does not respond. I truly hope I get the assistance I need and that we can put this to rest. 

To send a "Direct Message" to Xfinity Support: 
Click "Sign In" if necessary 
Click the "Direct Messaging" icon or  https://forums.xfinity.com/direct-messaging 
Click the "New message" (pencil and paper) icon 
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there 
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list 
- An "Xfinity Support" graphic replaces the "To:" line 
Type your message in the text area near the bottom of the window 
Press Enter to send it.