Visitor
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1 Message
Customer Service System
Outside cable was knocked down by construction (no biggie, it happens) called customer service and got the tech run around which blocked my efforts to talk to a real person. Finally set up appointment virtually with a tech which was confirmed several times (repeat texts) then canceled two days later with a text the day of the appointment. Called several customer service numbers to see why….had me on hold for around 30 minutes then could not explain the cancellation. Set me up another appointment inconveniently during the work week. Impossible and one of the worst customer service systems out there. Comcast sends a clear message that their customers are NEVER a priority. This is the short version btw.
XfinityDena
Official Employee
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3.2K Messages
25 days ago
@user_cit5rw I do want to thank you so much for taking the time out of your day to reach out through our Forums Channel. I can tell you have not had the best experience and I assure you I am here to do everything I can to turn this around. I want to be sure we can get everything figured out for you with your service. Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!
- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "New message" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message
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