Visitor
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1 Message
Customer service supervisor
I keep having issues with my modem and have talked to 5 chat agents and 3 people on the phone. They keep promising they will send someone out to help me at my convenience, but instead book appointments when I’ve told them in not available. I’m paying for internet that doesn’t work, and anytime I try to reach out; I keep being sent in an endless troubleshooting loop.
XfinityKei
Official Employee
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1.6K Messages
2 days ago
@user_d81xm3 Thanks for reaching out to our team for help on your internet and appointment. We can help resolve both of your concerns. Can you please direct message me your first and last name along with your full service address so that I can assist
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.
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