customer service -- scammy way of getting cellular service / social security

Support told me i was getting a free ipad because of my 'platinum' role, but ended up scamming me into signing up to a cellular service without telling me about it. Told me i was getting a free ipad, then asked for my full ss. where can i send the full transcript of this so this.

this is a scammy way of getting cellular service from people without telling them.

I would like to complain to upper management. where is an email where i can send the transcript to

Responses

XfinityAlyssaA

Official Employee

•

1.9K Messages

10 hours ago

Good evening @cherieann452, and thank you for reaching out on our Community Forums, we appreciate it. We're happy to look into your iPad offer concerns further. To get started, can you please send us a Direct Message with your first and last name along with the service address on the account?

To send a "Direct Message" ("Private") message:

Click "Sign In" if necessary

Click the "Direct Message chat" icon
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

4

0

C

cherieann452

Visitor

•

5 Messages

please tell me an email on where i can send this transcript to

Like

Reply

10 hours ago

0

C

cherieann452

Visitor

•

5 Messages

nobody is answering in that support chat you told me to DM.

Like

Reply

10 hours ago

0

C

cherieann452

Visitor

•

5 Messages

they want a time sensitive 6 digit code, but isn't instant, by the time he gives me the code it'll be over 15 mins.

Like

Reply

10 hours ago

0

C

cherieann452

Visitor

•

5 Messages

over 20 mins, i understand it's not instantaneous but 20 mins per reply is kinda redic ;(

Like

Reply

10 hours ago

0