Visitor
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1 Message
Customer service, roaches, and thieves
Hey Xfinity, I know you can’t wait for AI to deploy so you don’t have to have a single person working customer service, but guess what? AI isn’t there yet! You guys are awful at customer service. I’ve been billed separately now for two accounts for the last 5 months that I don’t even reside or live at.
I’ve been trying to get the issue resolved, but your chat bots, and voice bots can’t fix anything. Welcome to 2025 where the customer does your job for you.
Your website and portal logins are garbage and this company, CEO’s and board are just a bunch of little roaches.
I will be going to a different ISP. Thanks
XfinityEmilyB
Official Employee
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2K Messages
1 day ago
@user_ikb6z0 Welcome to our community forum and thank you for taking time out of your busy day to bring this experience to our attention. I know I'd be reaching out if I had an unsolved billing problem for 5 months. We're a team of experts dedicated to addressing all your questions and concerns, and we'll work alongside you until we reach the best possible resolution :).
Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Include your name and address so I can help make things right.
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