Customer Service - Request Status Update / Escalation: Underground Line Installation for New Construction

Hello,

I need assistance checking the status of an underground cable line installation ticket for a new build and ensuring it is synchronized with an upcoming technician appointment.

Summary of events:

• 9/30: Technician arrived for initial service activation, but found no signal on the fiber line installed during construction. A ticket was opened to run/bury a new cable line.

• 10/5 – 10/7: Utility locates were requested and completed (811 marks completed on 10/7).

• 10/14: I scheduled a technician activation appointment for 10/21.

• 10/15: Received an automated update stating the underground cable team is scheduled to complete the line "within the next week."

My main concern is that the underground work may not be completed before the technician arrives on 10/21, which would result in another failed activation attempt.

Could an agent please review my account/construction ticket to confirm:

1. The exact scheduled completion date for the underground construction team.

2. Whether the 10/21 technician can be prepared to run a temporary line if the burial work is delayed.

Please let me know when I can direct message my account details and address. Thank you!