New Poster
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3 Messages
Customer service representative
I’d like to interact with a human regarding the 36 hour outage we are in, the lack of communication, and how we will be reimbursed for this time without WiFi or TV.
New Poster
•
3 Messages
I’d like to interact with a human regarding the 36 hour outage we are in, the lack of communication, and how we will be reimbursed for this time without WiFi or TV.
XfinityCarolyn
Official Employee
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90 Messages
1 hour ago
@dbnishi Thanks for reaching out to us in reference to your service interruption. I do apologize for any inconvenience this may have caused you as well. Sure, I can assist you with the credits. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page. Also, please include your full name and address.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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