Visitor
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2 Messages
Customer Service Puposefully Disconnecting to Avoid Assistance
I have been trying to resolve an issue with being billed for a service that was not provided each time.I've called in the matter has not been resolved.And when being transferred to a supervisor they dropped the call.I have tried to call many times over this past week.And the same thing happens, it feels like you all purposely dropped a call to not have to resolve the issue.And when I call back and ask to talk to the supervisor and to have a review of my notes, the same issue happens again and they tell me that the previous ticket was closed.So you are purposely ignoring the issue and the customer service is subpar, and the people that I talk to have been rude.And not willing to listen
XfinityBillie
Official Employee
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3.6K Messages
22 hours ago
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