3 Messages
Customer service problems
Im a new customer who wanted technical to install my internet i make appointment and it got cancelled 3 times and the customer service people just lie one time they say i cancelled it
other they said its the technician, or they say there’s no appointment i have been stuck with them for 2 weeks waiting fir my internet and they just continue making fake appointment
even the amount for the plan got change
i have chat pictures and call records
i wanna know how can i report a complaint
Accepted Solution
XfinityChelseaB
Official Employee
•
1.3K Messages
4 months ago
Hello @user_c9cmnt, Thanks so much for taking a moment out of your day to leave a post on our community forum. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.
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