Hello, @user_ldkcmi thank you for reaching out over Xfinity Forums. The number to call into is 1-800-XFINITY (934-6489) then use the automated prompts to get to the department you're looking for.
I did want to help get the proper expectations set up that our team is available for assistance, and would be happy to see if I could with any questions or concerns you may have. If you don't mind me asking, what assistance are you needing?
I need help. I signed up for internet and was given a free phone line. I didn't want it, but was told that was the only option available. I have never used the number and it is causing roaming/travel issues. I want the line removed from my account today. I only want internet service ONLY.
@user_2xombf Thank you for giving us the opportunity to help via Forums. I would be more than happy to look into removing this line for you. Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please mark as Best Answer.
@user_2xombf To send a direct message you may need to: Click "Sign In" Click the "direct message" icon Click the "New message" (pencil and paper) icon Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line Type your message in the text area near the bottom of the window Press Enter to send it
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please mark as Best Answer.
XfinityJustinC
Official Employee
•
2.5K Messages
3 months ago
Hello, @user_ldkcmi thank you for reaching out over Xfinity Forums. The number to call into is 1-800-XFINITY (934-6489) then use the automated prompts to get to the department you're looking for.
I did want to help get the proper expectations set up that our team is available for assistance, and would be happy to see if I could with any questions or concerns you may have. If you don't mind me asking, what assistance are you needing?
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