Good afternoon, @janice13f. I appreciate you reaching out. When we authenticate your account we have to send a code. This can be sent to either the cell phone number or email address associated with your Xfinity ID. It is no problem that you don't have a cell phone to receive text messages. We can just use the email option. We are happy to assist you right here. What account concern were you reaching out about?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
EG
Expert
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115.3K Messages
5 months ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityThomasB
Official Employee
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2.5K Messages
5 months ago
Howdy user_p2gygd
What is going on? We are happy to help. Our support is always available through the traditional 1800-XFINITY phone number.
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janice13f
Visitor
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1 Message
4 months ago
where is the [Edited: "Language"] phone number and even though I have told you over 30 times that I don't have a cell phone [Edited: "Inflammatory"]
(edited)
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