I do want to thank you so much for taking the time out of your day to reach out through our Forums Channel. Please do not post private information such as your address publicly. Please edit your post to remove the address. We offer convenient self-service options to check service interruptions through My Account, the Xfinity App, or the Xfinity Status Center at http://www.xfinity.com/support/status. Once resolved, request a credit with the link: https://www.xfinity.com/support/account-management/credits/outage/details?client_id=helpandsupport&continue=https://www.xfinity.com/support/status&linkId=149261291. Have you checked there @user_9kyd2p
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Good afternoon, @janice13f. I appreciate you reaching out. When we authenticate your account we have to send a code. This can be sent to either the cell phone number or email address associated with your Xfinity ID. It is no problem that you don't have a cell phone to receive text messages. We can just use the email option. We are happy to assist you right here. What account concern were you reaching out about?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
EG
Expert
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115.7K Messages
6 months ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityThomasB
Official Employee
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2.5K Messages
6 months ago
Howdy user_p2gygd
What is going on? We are happy to help. Our support is always available through the traditional 1800-XFINITY phone number.
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janice13f
Visitor
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1 Message
4 months ago
where is the [Edited: "Language"] phone number and even though I have told you over 30 times that I don't have a cell phone [Edited: "Inflammatory"]
(edited)
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