Howdy! Our phone number is 1-800-XFINITY, but we would love to help. How can we be of assistance? Our team is a corporate based group that is here to ensure you receive first-class support.
Three questions about my account. First question, I am on a 300 Mbps service, but I am only getting 200 Mbps. Can you tell what is going on with that? Second question two parts, I was just texted by xfinity say that I can have a free speed increase, but you just need to send me a newer modem. What speed are you offering, second my modem is new enough to easily handle any speed increase, why would I need to swap it out? Third can I get the speed increase anyways without swapping out the modem?
Hey user_u3zvli, these are excellent questions! Are you getting exactly 200, or is it just in the range between 200- 300 Mbps? Most customers can expect between 80-110% to speed on a regular basis. Regarding the messages for equipment upgrade, we do send these out when the area upgrades are not being reflected in your speed, or if your current modem is approaching its end-of-life status.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
I am getting between 180-187 down and 40 up. I know I was getting close to 300 several months ago when I tested it. Can you tell me what speed I am supposed to be getting with this upgrade and what might be causing the slow down if nothing has changed on my side?
We can certainly take a look at everything for you,
user_u3zvli. Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your name and address, and we can get started anytime.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityThomasB
Official Employee
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2K Messages
1 day ago
colson29
Howdy! Our phone number is 1-800-XFINITY, but we would love to help. How can we be of assistance? Our team is a corporate based group that is here to ensure you receive first-class support.
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