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user_38glqv
1st Topic
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2 Messages

Tuesday, February 18th, 2025 5:42 PM

CUSTOMER SERVICE PHONE NUMBER

Just a suggestion… it shouldn’t take me 6 calls and pretending to be a new customer to speak to a live person. No, I don’t want to speak to the useless AI assistant that provides no real answer to my problem. I also do not want to chat with an agent who has to spend most of his time trying to sell me other products (literally over an hour of me saying “noooo I don’t want this, just help me with this other thing”). My issue was handled in under 5 minutes when I finally got to speak to someone. It is extremely inconvenient and makes me want to cancel my account just for the horrible customer service. 

Question

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Updated 

2 months ago

67

3

XfinityAngie

Official Employee

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1.8K Messages

2 months ago

 

user_38glqv, Thank you for your feedback. You can always reach out to us here, and we would be happy to assist you. We can handle billing, sales, and technical issues. Let us know if you need anything at all. 

 

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user_38glqv

2 Messages

No Angie, I needed to provide personal information such as credit card number for my issue. I was not going to do that through a forum. Having the option for existing customers to speak to a live person would be great tho… 

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2 months ago

0

XfinityAngie

Official Employee

 • 

1.8K Messages

 

user_38glqv, I see what you mean. What we do here when dealing with personal account information, we ask that you send a Direct Message. Then we can verify your account and can handle most everything that way. Let me know if you have any other questions. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 months ago

0

user_v4i83u

5 Messages

2 months ago

just talked to a customer service agent. if you want a real live person, as soon as you get connected into the automated service, press 12.  according to the agent I talked to that should get you to a live agent immediately

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user_v4i83u

5 Messages

2 months ago

also when asked for my last four digits of stored account info, i just said four zeros.  I don't have autopay and they should not be asking for any kind of personal information numbers for "verification" like that.  if anything, sending a sms confirmation code to the phone number on record should be good enough.  it's good enough to log into their web site.

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