Customer service phone not recognizing command

It asked me to describe my issue in a few words and it just goes silent and never responds to my request

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XfinityRaul

Official Employee

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2.7K Messages

1 hour ago

Hello, @user_jnzph5. Thank you for brining your concern to our attention via Forums. I would be more than happy to help you through here. Please elaborate on how I can assist you today.

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user_jnzph5

Visitor

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2 Messages

I am trying to return old equipment, but it doesn’t show up in my profile to start a return with a prepaid label

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1 hour ago

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@user_jnzph5 Thanks for sharing what's going on. I'd like to take a look at your account to see why it's not appearing on your profile. Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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1 hour ago

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