Visitor
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1 Message
Customer service people are big time liars or they don't know their job
It has been a horrible experience this year with customer service. My internet service contract was expiring and was due renewal and it was going to increase my bill. I contacted customer service 3 weeks before renewal date and asked how I can keep my discounts and not increase the bill. Rep told me it won't increase and contact again just one day before renewal and they will renew it with same monthly charges. That was a FIRST lie.
I called up one day before contract renewal and they say it's going to increase!! But they can keep it same if I take apple watch connection. That was a SECOND lie.
I agreed for watch. They processed the watch. I checked my bill after 1 week, and you guessed it right, it was increased. I called up again to enquire. They say watch was never ordered and bill will increase no matter what. Now they say, there is no such watch offer that can reduce your bill!!
Never ever had such a horrible customer experience in last 10 years.
XfinityAngie
Official Employee
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1.9K Messages
2 days ago
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user_3gag22
Visitor
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1 Message
1 day ago
I have to agree with this post. I've never dealt with a company where you either are unable to contact a live agent and if you do they don't follow up on promises. A log of my recent troubles:
02/28/25 New bill over $300 – losing discounts. Called Comcast (1-800-934-6489). Told I could keep what we have for $267/mo. Could save more with XUMO TV $178/mo – streaming service but needs smart TV. Also could save by bundling in cell phone service.
03/09/25 Called Comcast (1-800-934-6489). Lost HBO MAX from above. Fixed
03/14/25 Called Comcast (1-800-934-6489). Lost caller-id showing up on tv. New bill above promised rate. What happened to $267/mo? Called 9:30 am. After working through horrible menuing system and waiting for agent, time is 10:30. Another half hour to talk to agent and then supervisor. Supposedly fixed caller-id on tv and bill. Bill now $267.88? We’ll see…
04/16/25 New bill near $300 – what happened to $267.88? Also caller-id on tv still doesn’t work.
04/18/25 Sent letter to Comcast about above (under vender/trouble logs)
05/02/25 Letter returned – undeliverable. Chatted with Comcast – got live agent to call. From Business – needed residential. She is supposedly transferring me 1:28PM, Once again waiting ….
New bill again near $300. Caller id fixed?
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05/03/25 No Peacock. Who knows what else I’ve lost. Chatted with Shubham. He will restore Peacock. Keep same monthly rate.
05/12/25 Reply to Comcast text asking to provide feedback:
As usual I get promised to keep everything the same for an agreed upon price from a very polite agent. But, then again I never get what I was promised. The price always go up and some services that I had disappear. Please send me an email address or a US mail address that I can send a log of all the promises made and not kept. I turned down your mobile service simply because I don’t want to deal with Comcast if I have any problems. I've been with you 30-40 years and I think you have the best products. But, it's almost impossible to talk to a live agent and when I do they don't follow through on what they promised. Please help
Never got any response to this as usual
05/21/25 Called Comcast (1-800-934-6489). Still don’t have Peacock. Tried to watch Poker Face – said I needed to subscribe. Chat agent said I would get a call from live agent 1:40 PM. Now 4:00 PM. Still no call
I think the strategy here is to ignore the customer and eventually they will give up. I've been with Comcast for over 30-40 years because they have the best product but I wish I could make one call, talk to a live agent, and get my issues resolved.
[Edit: Personal information]
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