Visitor
•
1 Message
Customer service/ online account
Called customer service to notify them I can’t access my account. That it takes me to my old account with my old address. Never happened before. Instead of looking into the problem. I was told I can always call to check my account( no thank some agents are useless. Told them I need access to my online account was put on hold and been on hold for 35 minutes. Worst company ever. Will be switching . Had to call back because after being transferred I had to be transferred again and got hung up on. Called backed to have to wait more than 10 minutes. Will be leaving Xfinity. Hate the company
XfinityThomasB
Official Employee
•
2.5K Messages
3 hours ago
user_39mpp5 Appreciate you reaching out! We can absolutely help, but I just need to do a bit of research. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a Direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears.
0
0