Customer service needed (reply to new thread)
I am currently having the same issue. Comcast was supposed to cut my service to internet only on August 13, 2021, instead they do it August 2, 2021 and now they can't seem to undo what they did. They say they have reset the account back to the original, but I still have the same message;
"Sorry, your box needs to be updated
This TV Box doesn't support your new flex service. You should receive your new flex box soon. If you have questions about your new order give us a call at 1-800-xfinity or visit an Xfinity store near you".
On my last text message with Comcast, they also said it was do to an outage in our area. The most frustrating thing is trying to get in touch with an actual person on the phone with Comcast, if an agent can text, they should be able to call and talk to me as well. I was promised three times yesterday that a Comcast agent would call me back, but that never happened.