Visitor
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1 Message
Customer service? More Luke Customer take advantage
I called in to see if there was a way to lower my bill a little bit. A customer service agent answered whom I could HARDLY understand because of strong accent. I told him I wanted nothing changed regarding my plan I just wanted to see IF I could lower it. He said no better deals but there was a different deal that would cost me the same but my internet speed would go up from 800mbs to 1100mbs and everything else the stay same. So I accepted the deal and signed new 1yr agreement. After I hung up I turned my TV on and lost all my entertainment channels and 2 of the 3 cable boxes didn't work. I called in again and lady said to get my channels back it would be an extra $27 more a month. So to get my bill back to ORGINAL price I had to lower my internet 🙃 speed to 600mbs. So original bill was $220 now $228 and lower internet speeds. Oh and I've been a customer for 20 years. NOT MUCH LONGER!!!!
XfinityJoe
Official Employee
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760 Messages
14 hours ago
Good morning @user_r2dgcl I deeply apologize for the poor experience and the frustration it has caused you.
Please send us a DM with your full name and address to Xfinity Support.
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Click the "New message" (pencil and paper) icon
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As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
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Type your message in the text area near the bottom of the window
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