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user_bbxoz4
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Friday, March 28th, 2025 5:05 PM

Customer service missing emails

I need help recovering two years of missing emails that were in my inbox and randomly disappeared last week. The emails were not deleted so I do not need help recovering deleted emails. I went to xfinity store and they were not able to help me. I cannot find any information on how to speak to someone to solve this problem.

Question

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Updated 

3 days ago

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XfinityRichard

Official Employee

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1.7K Messages

3 days ago

Hi there, @user_bbxoz4 ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'm very sorry to hear that you have emails that are missing. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard

To send a direct message [private message]:

  •   Click "Sign In" if necessary
  •   Click the "Direct Message" icon
  •   Click the "New message" (pencil and paper) icon
  •   The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
  •   - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
  •   - An "Xfinity Support" graphic replaces the "To:" line.
  •   Type your message in the text area near the bottom of the window
  •   Press Enter to send it

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