Customer Service Misrepresented Channels

On Friday, May 8th, I contacted Comcast because, as usual, my bill escalated.  She asked what channels we watch and she confirmed that any channel we watch today wouldn't be impacted only those that we don't watch.  While she figured out how to get us to the same price and continue our service come to find out she removed the Bay Area Sports package (which Comcast started in 2015 as a money grab so SF Giants and Warriors fans have to pay extra to watch local games).  She stated the deal would be for 5 years.  Of course we found out today that the Bay Area Sports package was removed so no games this weekend.  Called this evening and spoke a customer service representative who said there is nothing they can do.  So I escalated the call and the manager was asking me questions about whether the person I spoke to on Friday was male or female and what age I thought the person was.  I found that to be highly inappropriate.  As they record calls, they can go back and figure out who it is and pull the transcript.  All in all, I expect Comcast to do the right think as we have been a customer since the 90's.  While I do have to call annually and argue why they shouldn't raise the price, they have figured it out thus far, and assume they can do so again.  Separately, the Xfinity Assistant never responds and never connects with a Live Agent - also incredibly frustrating.