Customer Service Manager contact

I need a direct number to a customer service manager. I have been on the phone for hours trying to fix a problem Xfinity created that has cost me over $400. I was told I would be refunded and that has not happened and I keep getting the run around.

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XfinityThomasA

Official Employee

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3.6K Messages

4 months ago

Hello, user_hzkbcf. If you'd like to speak over the phone you can always reach us at 1-800-Xfinity (1-800-934-6489). We'd love to save you a phone call in and help out here. Please send us a message. To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

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user_ugo2pv

Visitor

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1 Message

3 days ago

Trying to contact comcast customer NO TV service to home JUST WENT OUT while watching. maybe outside issue coming in,

CAN'T EVER GET A HOLD OF A LIVE PERSON poor customer service. may have to switch carriers

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XfinityDilary

Official Employee

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3.4K Messages

We're experiencing a disruption in the area affecting TV services, user_ugo2pv. Our engineering team is aware of it, and they are working to resolve the issue as soon as possible. To keep track of the interruption, you can visit us online HERE or through our Xfinity App.

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2 days ago

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