Visitor
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1 Message
Customer Service Manager contact
I need a direct number to a customer service manager. I have been on the phone for hours trying to fix a problem Xfinity created that has cost me over $400. I was told I would be refunded and that has not happened and I keep getting the run around.
XfinityThomasA
Official Employee
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3.3K Messages
2 hours ago
Hello, user_hzkbcf. If you'd like to speak over the phone you can always reach us at 1-800-Xfinity (1-800-934-6489). We'd love to save you a phone call in and help out here. Please send us a message. To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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