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user_sxrjkb
1st Topic

2 Messages

Wednesday, March 19th, 2025 8:28 PM

Customer Service - Live

I tried to contact Xfinity the other day to report a fallen line in my backyard. It took me 30 or so minutes to connect to a real person via chat. They scheduled an appointment for someone to come out and then they cancelled it the next day. I tried to reschedule put the virtual chat wouldn't let me. I'm trying today again via phone and it won't connect me to a person!!! I think this is so unprofessional. I realize Xfinity people don't want to actually help people. This is a safety hazard!! I am thinking about changing to a different service because of this. They just hung up on me! 

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Updated 

27 days ago

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XfinityVictor

Official Employee

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1.3K Messages

1 month ago

 

user_sxrjkb Hello, I am happy to be of assistance. Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions. 

 

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user_sxrjkb

2 Messages

@XfinityVictor​ I did! No response.

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27 days ago

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XfinityRichard

Official Employee

 • 

1.8K Messages

Thank you for your patience, @user_sxrjkb I'm very sorry for the inconvenience. I can get that line taken care of. Please send me a DM with your city and state so that I can assist you further.-Richard

To send a direct message [private message]:

  •   Click "Sign In" if necessary
  •   Click the "Direct Message" icon
  •   Click the "New message" (pencil and paper) icon
  •   The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
  •   - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
  •   - An "Xfinity Support" graphic replaces the "To:" line.
  •   Type your message in the text area near the bottom of the window
  •   Press Enter to send it
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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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27 days ago

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