Customer service line is HORRENDOUS!!

So I’ve been a customer for awhile now and although the service is ok the customer service experience is a complete load of of you know what! The cycle of prompts is extremely frustrating; and when you do speak with someone there’s always a language barrier due to fact of the outsourcing that has been. They never have any and I mean any resolutions to problems. There are never any managers available. The whole process needs to be completely overhauled

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XfinityAlfonso

Official Employee

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1.8K Messages

6 months ago

Good evening user_lhm2g9 thank you so much for taking the time to reach us on our Xfinity Residential Forums. We appreciate your feedback on our automated and chat systems processes. We do appreciate the work all of our employees contribute to providing an outstanding customer experience, both overseas and here in the U.S. Was there a specific issue that had prompted these contact, and is there any way we can help with that right now?

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user_lhm2g9

2 Messages

Yes I was calling in to restore my service. After about an hour of being told nothing can be done to restore my service and that any manager that I spoke with would tell me the same thing I was finally transferred to someone in the right department who was able to help. The problem with her was that she too did not relay all the information that needed to me. As of today I received an update from you all about my account saying my services would be suspended again not even a full day after paying to get it restored. The incompetence and lack of knowledge as well communication by these agents is EXTREMELY frustrating and are training points. As a customer my experience overall has terrible and I would not recommend this provider to anyone at this point.

6 months ago

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XfinityGabriel

Official Employee

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2.4K Messages

user_lhm2g9, Oh no! This is definitely not the experience we like to hear about. We will certainly do everything within our power to rectify this. I am confident that we will make the corrections necessary to prevent this kind of unfavorable experience from happening in the future. To further assist, please send us a direct message with your first/last name and full address. You can start by clicking the "direct message" icon on the upper right page of our forum page. Once you click on that, input our shared handle Xfinity Support to send us a direct message.

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6 months ago

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user_cf86c6

Visitor

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4 Messages

I have been a Comcast customer for over 20 years. The email stopped working on my iphone a week ago. Tried everything online and customer service. I'm strongly considering Google.

6 months ago

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XfinityKassie

Official Employee

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1.9K Messages

user_cf86c6 Hello there! Thank you for reaching out to our Community Forums Team for assistance with your email. Having issues with your email can be super frustrating, especially when we rely on it for so much. We appreciate you loyalty over the years, and want to help you resolve the issue. Can you please provide some details of what your email is not doing, or what is happening?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

6 months ago

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