Customer Service lies

For two months my service didn’t work properly. They finally sent someone out who confirmed without a technician coming the service never would have worked due to the wires having eroded on the poles. I was told on multiple occasions that I was getting a $450 credit. I have the screenshots with the customer service agents confirming it and providing the ticket numbers. This is unacceptable. I’ve spent more hours than I have trying to deal with this.

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XfinityPaula

Official Employee

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2.4K Messages

58 minutes ago

user_6a5nuo Good morning to you! Thank you for creating the post and reaching out to my team here on our Xfinity Forums. I'm sorry to read of the service trouble you had for two months, but I'm happy to read that someone was out and they were able to help identify and resolve the issue. Accounts will be adjusted for service issues, but we are only able to adjust the account for the services that are interrupted. I would love to help out and dig into things for us to make sure the account is corrected.

Could you please send us a direct message with your name and service address?

Here are the detailed steps to direct message us:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "Start new conversation" (pencil and paper) icon
In the "To:" line, type "Xfinity Support"
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.
How to: https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

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Customer Service

user_6a5nuo

Customer Service lies

XfinityPaula

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