Visitor
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1 Message
Customer service lied
I was told to lay a certain amount and I wouldn’t lose service. After 3 hours of trying to come to an agreement. So I pay the agreed amount and was promised I wouldn’t lose service. I wake up this montane my service is turned off. So I call them this time instead of speaking thru the app and they brush me off basically saying I’m the one lying. It’s funny because I literally have screenshots to back up every word I said but they refuse to look. I’ve never dealt with such horrible, awful people. Xfinity needs MUCH better customer service. At the very least don’t make customers pay money then go back on your word!
XfinityAmira
Official Employee
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4.5K Messages
3 hours ago
Hi user_b6msx0! Thanks for taking the time to visit our Xfinity Forum, letting us know about this service/billing concern. I certainly know the importance of having your service up and running, so we can absolutely further look into this on our end. Please send us a Direct Message so that we can take a look at your account. Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message icon” (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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