Customer Service Issues

1) called to request help with ESPN unlimited. It was not working on one of my 2 TVs. The Agent would not help me get ESPN Unlimited up and going on my second TV. He told me that I had no choice (hello You Tube) because Xfinity was one by one cutting off the service in our area unless I installed their new equipment.

2) I received a Survey text regarding my conversation with the agent, but it would not let me reply. 
3) I have received several texts

from XFINITY regarding the “free” new equipment which lack transparency.

4) I have spent $300 a month for XFINITY for many years. Again, hello YouTube.