Visitor
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1 Message
Customer service issues
Your customer service [Edited: "Language"]!! I have been stuck in a loop with your AI chat bot. I am about ready to fire xfinity - ridiculous
Your repair person had an appt today from 1 to 3 PM. I am sitting in my house the entire time and they sent me a text saying - Sorry you missed your appt. The guy never showed up!!!!!! I am done.
XfinityBenny
Official Employee
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901 Messages
19 hours ago
@user_xpqxrj Thanks for adding to the community. We can make sure the visit is completed successfully. Send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the message icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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