Customer service issues

Is anyone aware that we are relying on AI to address issues? I have issues that do not involve power outages etc. There is absolutely nobody that you are able to contact.AT&T may be a better option for internet and phone service in time of need.

Responses

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user_327257

5 Messages

10 months ago

They tried to block me from posting this the first time. Unacceptable to say the least

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XfinityRaul

Official Employee

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1.9K Messages

10 months ago

@user_327257 I appreciate you making us aware of the service interruption you're experiencing via Forums. I would be more than happy to review your account to see what's causing your service issues.

Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.

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user_327257

5 Messages

Once again, this is what I am speaking of. I do not feel Raúl is a real person because I clearly stated that I wasn't posting in reference to service interruptions. The virtual ixfinity assistant is a fail and I will share this as long as it takes, so others do not have to spend hard earned dollars on something without a full customer service experience.

10 months ago

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user_327257

5 Messages

@XfinityRaul The advice given send you in frustrating circles with no end. I had issues that will never ne resolved due to lack of support. You failed horribly

10 months ago

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