Visitor
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1 Message
Customer Service Issue
Hi there,
I've been trying to get in contact with customer service regarding billing and speed questions. I can't find a phone number or email anymore and there is no option to chat with a real person anymore; I just get stuck in a loop with the AI chat bot and can't figure out how long I'll be in the queue.
We have been shopping for new internet in the area due to the lack of access to Xfinity. It feels like the quality has significantly dropped and our bill keeps going up. Is there anyone I can talk to about this?
I feel like I'm being taken advantage of at this point and it's just disappointing after using Xfinity for 5 years. I really used to like you all. I even added a phone plan recently.
Thanks,
A frustrated customer
XfinityAldrik
Official Employee
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2.6K Messages
51 minutes ago
Thanks for reaching out @user_2i4tl1! You’ve reached the right team to look at our available promotional options and help troubleshoot the quality issues you’re experiencing.
If you ever want to check out the plans we have to offer, it is now easier than ever by signing in to your account and checking our Plan Builder site here:
https://www.xfinity.com/planbuilder
Since you have questions about both your bill and internet speed, I’ll need to review your current plan, speed tier, and available offers to see what options may help better align your service and pricing. That does require secure account access.
Could you please send our team a direct message with your full name and full address? To send a "Direct Message" to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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