Customer service issue : $50/month 1gig 5 years

I have called xfinity support 5 plus times trying to activate a promotion all reps say I am eligible for : $50/month for 5 years 1 gig. They just keep saying “we need to add the offer to your account then we can activate it.” It’s now been a month of me reaching out weekly to see if they have added it to my account and each time they cannot help me. My current plan is ending and I’m really trying to get this figured out. Has anyone had this issue? Is there another number besides customer service I should try? It’s so frustrating and as a working mom it takes an hour out of my busy day each time I try to get this figured out. I’ve been a customer for a long time and have had an ok experience but fiber was just installed in my neighborhood and I feel like maybe it’s just easier to go with them with lifetime pricing.

Responses

Oldest First

Selected Oldest First

XfinityRoberto

Official Employee

•

2.4K Messages

15 hours ago

Hi there and welcome to Comcast. Thank you so much for reaching out to us regarding your promotion concerns. You are in the right place and we are happy to assist you today. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

Click "Sign In" if necessary
Click the "Direct Message” icon (upper right corner of this page)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
Type your message in the text area near the bottom of the window
Press Enter to send your message

Let me know if you have any questions.

3

0

U

user_ewksmo

3 Messages

@XfinityRoberto I’ve done this.

Like

Reply

15 hours ago

0

Again

Expert

•

34.5K Messages

@SisterNight303

When an employee here asks someone to send a direct message they are doing so to get personal identifying information that can't be, or shouldn't be, shared in an open public forum. We do listen to our customers that post here. And we do everything possible that we can to solve the problems, many of which are solved behind the scenes.

Just an FYI, the 1 gig for $50 for 5 years is for new customers, not for established customers. There is a similar deal for established customers.

Coming in to a Forum that you're not familiar with and making accusations that are true is just as bad as CSR's lying to the customers. No one is perfect, certainly not you or myself, but we try to do our best to help everyone that post here or in Twitter, Reddit, or Facebook. On a daily basis our employees help hundreds, yes hundreds of customers across the four platforms - and we have less than 100 employees doing so every day. You have no clue what goes on behind the scenes here. If you have a complaint, direct it toward the appropriate group of employees. Your comment is totally way off base here.

(edited)

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark as Best Answer! tick

Like

Reply

5 hours ago

0