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user_q60iqq
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Wednesday, March 12th, 2025 10:45 PM

Customer service is trash!!!

The customer service on both the phone and online is trash! My bill has been increased after I received an email saying I could upgrade my WiFi at no additional cost. The phone line hangs up on me or directs me to a [Edited: "Language"] Xfinity bot! Online complaint center crashes and won’t allow negative post. This is trash! I’m going to T-Mobile!

Question

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Updated 

2 months ago

 • Edited

14

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XfinityVictor

Official Employee

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1.3K Messages

2 months ago

 

user_q60iqq Hello, I am happy to be of assistance. Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions. 

 

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