Visitor
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1 Message
Customer service is terrible
I can’t contact someone when I have an outage. I want to talk to someone of how they’ve impacted my job since I work from home. I just want to why this has happened 4 times this week and what they can do for me.
XfinitySeth
Official Employee
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1.1K Messages
2 hours ago
Hello user_8t9e1y 👋 I work from home too, so I know how crucial it is to be online at all times without interruptions! Whenever you're in the middle of an area-wide interruption, rest assured our local teams are on top of the matter the second it happens, and work tirelessly to get things back online 👍
For the latest updates on any interruption occurring in your area, please check out xfinity.com/support/statusmap as it will contain up-to-the-minute status reports on when to expect services back online. You can also check to see if you qualify for any service adjustments based on the interruptions that have impacted you at xfinity.com/support/account-management/credits/outage/details.
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