Customer service is pure TRASH.

It is impossible to talk to a human and even the chat with AI got disconnected and i can't schedule a call. If you have T-Mobile, stay with it. i'm so mad i left. Their customer service is top tier[Edited: "Language"]. This is the absolute worst piece of [Edited: "Language"] service anyone can purchase

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user_olgyzl

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2 Messages

6 days ago

absolute worse. I should've stayed with t-mobile

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XfinityDilary

Official Employee

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2.2K Messages

user_olgyzl Thanks for posting on our community forums to let us know about your situation. We're sorry to hear about your experience and would like to help turn this around. What specific issues are you currently experiencing? How can we be of assistance?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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6 days ago

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