Visitor
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4 Messages
Customer service is Horrible
This is literally the WORST EXPERIENCE I HAVR EVET HAD, and that is saying a lot. I have been on the phone with Xfinity for over 13 hours trying to get my phone activated. You get one incompetent person after another. Every single time you call, it’s a minimum of 2-3 hours on the phone. No one speaks English. And they give conflicting reasons. Now the new reason my phone hasn’t worked in over 4 days is because they assigned the wrong number to the emei. They don’t follow up, they don’t follow through and that is why they give FREE services. They should pay you to be a customer!!!!! ABSOLUTE UNACCEPTABLE IN EVERY SINGLE WAY. Not one person has followed through and they are absolute idiots
XfinityMatthew
Official Employee
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1.2K Messages
4 hours ago
Hello @nick1137 I am sorry to hear about your experience activating the phones. We would be happy to help get this looked at and properly escalated for you. Please send us a direct message with your full name and the service address to get started.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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