Customer Service Is Garbage

it is the ultimate goal of your customer service line/automated robot service AI, to not allow anyone to talk to a person a human being.

that is a sign of uncaring customer service and horrible support. Everything that you have is basically a run around the links to cancel this or drop that it just it doesn’t work. Nor does it work over the phone. The only person that will understand a person is a human. Why is that so hard to understand are you a robot as well? I’d be surprised to get an actual response or a call or an email or something from a human being from Xfinity. This is crazy

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XfinityEricB

Official Employee

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2.1K Messages

2 months ago

user_40rvtd Thanks for reaching out to us here through our Forums page today. I would be happy to help in any way I can. What were you needing assistance with today?

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user_1f9139

Visitor

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18 Messages

Can you read? There is a request to talk on the phone to a human being. How can you help with that?

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2 months ago

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XfinityRaf

Official Employee

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880 Messages

While we understand wanting to get your issue resolved as quickly as possible, we need to remind you that sending unsolicited direct messages can result in you being banned from the Forums. For future reference, please wait until we ask you to send a message. We can continue in your private message.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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2 months ago

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user_1f9139

Visitor

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18 Messages

Again another example of how the customer service here is garbage. Don't send unsolicited messages or you will be banned? Ridiculous!

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2 months ago

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