Customer service is [Edited]

I was texting a live agent stating that I want to cancel my subscription on 24 of September. I was told that I will not be charged due to that charged payment on 27 September being the payment for the month of October. Literally, five minutes later, I received a notification through the Xfinity app stating “thank you for your payment” call the live representative. She stated that I will receive a full refund of $50 and also confirmation email stating that I canceled and will be receiving my $50 back. But none of that happened. I checked my bank statements this morning, September 30, received no refund yet the payment process of $50 went through therefore I called another live agent all of a sudden I can only receive $16 back. Seems to me everyone has their own rules and how the company works and how the payment plans go, I’ve been lied to by multiple people, Everyone is telling me something else, and on top of that, it doesn’t help that when you talk to a live agent, you can hear about 30 other people in the background of the phone, which doesn’t really help out when the live agents have a very strong accent. Nothing wrong with accents. It’s just a professionalism of a crying baby and people yelling in the background on the phone. It’s hard to understand anybody over the phone. I will never recommend Xfinity or Comcast to anyone due to the customer service alone. This isn’t the only problem I’ve had. This is just the only problem that’s getting under my skin.