Visitor
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1 Message
Customer service is complete failure
Due to a recent storm my Xfinity internet is no longer working. The outside line is completely fried due to lightning. I work from home and rely on internet service unfortunately Xfinity will not solve this issue until a service appointment can be complete 10 days from the day we lost internet service. So due to Xfinity lack of customer service I’m unemployed the next 10 days, we have no streaming services available, 4 kids can’t use the internet or watch tv. Xfinity can send a team immediately when I purchase new services but can’t help existing customers in timely manner. This is absurd!
EG
Expert
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118.9K Messages
3 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityDuron
Official Employee
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839 Messages
2 hours ago
I completely understand the urgency and importance of having your service issues resolved as soon as possible. Typically, with an issue with weather, we are trying to have 1000s of residents services restored in a very timely matter. I will be happy to look over your account to see what options we have to get your services back online as soon as possible @user_1ogz94. To begin, would you mind sending me your name and the address to your account in a Direct message?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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