U

Tuesday, March 4th, 2025 10:09 PM

Customer service is a joke

so I have a very simple issue and I just need to speak to a customer service agent. I’ve tried 10 times on your automated service but since you’re automated service isn’t a human it can’t help me with my simple problem because it’s just an endless loop of [Edited: "Language"]. It’s like it’s like do I have to get a different service there’s no way to talk to a human. This is ridiculous. Absolutely ridiculous. I’m beyond [Edited: "Language"] and beyond wasted so much of my day on this [Edited: "Language"].

1 Message

3 days ago

You're 100% on this issue. Been paying for top tier internet and not even receiving half of advertised speed. Customer service is a joke and can barely understand the conversation. Put you on hold for long periods of time, feels like they're just talking amongst each other and not doing anything. Remember when Dell shipped all there support to India and people stopped buying their products. Good luck Xfinity cause you are going to need it.

Official Employee

 • 

1.8K Messages

Hello, @user_3vznv7. I'm sorry to hear about the negative experience you've had, so far. I would be more than happy to help fix the internet speed issues you've been having. So that we don't go over something you've already done, can you please share with me what troubleshooting steps have you completed on your own? Have you by any chance attempted to reset the modem by using the Xfinity app? How about a power cycle, have you tried that?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
forum icon

New to the Community?

Start Here