Frequent Visitor
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18 Messages
Customer service is a joke, it's time for a new provider
After wasting far too much time on my account page trying to make changes I finally resorted to online chat as I couldn't take a phone call at the moment. After finally getting through to an agent they waste far more of my before telling me they can't help me and they need to have someone call me. I explain that I can't take a call at the moment and need to use chat but to no avail and my phone rings. I answer and it's an automated call that finally transfers to someone that asks me who I am and why I'm calling! YOU CALLED ME!!! So you cannot make changes to your account online, the super easy moving tool doesn't work and everyone in customer service has a different reason why they can't help... I wish I could be as bad at my job as everyone at xfinity and still have a job!! It's insane...
XfinityShawn
Official Employee
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2.5K Messages
1 month ago
@Fidhle007 This isn't the experience we want any customer to have, and my team can help with your account concerns. Can you please provide what you're trying to do with your account?
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user_ntz4c0
Visitor
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1 Message
2 hours ago
Yes customer service is worthless. I visited a store in March to negotiate a better deal. Over an hour in the store and I walk out thinking I've secured a better deal. June billing and it is still as high as ever. Customer service tells me it will change with the next billing cycle. Well opened my email today and you guessed it, same amount!!! What do I do?
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