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Fidhle007's profile
Fidhle007
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18 Messages

Friday, May 15th, 2026 10:13 PM

Customer service is a joke, it's time for a new provider

After wasting far too much time on my account page trying to make changes I finally resorted to online chat as I couldn't take a phone call at the moment. After finally getting through to an agent they waste far more of my before telling me they can't help me and they need to have someone call me. I explain that I can't take a call at the moment and need to use chat but to no avail and my phone rings. I answer and it's an automated call that finally transfers to someone that asks me who I am and why I'm calling! YOU CALLED ME!!! So you cannot make changes to your account online, the super easy moving tool doesn't work and everyone in customer service has a different reason why they can't help... I wish I could be as bad at my job as everyone at xfinity and still have a job!! It's insane...

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1 hour ago

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XfinityShawn

Official Employee

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2.5K Messages

1 month ago

@Fidhle007 This isn't the experience we want any customer to have, and my team can help with your account concerns. Can you please provide what you're trying to do with your account? 

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Fidhle007

Frequent Visitor

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18 Messages

@XfinityShawn​ Initially I was trying to cancel TV and voice and get whatever the best internet was, but in the meantime I bought a house so I figured I would set it up there instead. I'm told there's no 2 gig option at my new house and the "special deals" I was promised on the phone are no where to be found so Xfinity is basically worthless to me now.

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1 month ago

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XfinityNatalie

Official Employee

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842 Messages

By any chance, have you checked the broadband label to confirm the availability of the 2 Gigabit plan in your new area, Fidhle007?

 

 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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1 month ago

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user_ntz4c0

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1 Message

3 hours ago

Yes customer service is worthless.  I visited a store in March to negotiate a better deal. Over an hour in the store and I walk out thinking I've secured a better deal. June billing and it is still as high as ever.  Customer service tells me it will change with the next billing cycle. Well opened my email today and you guessed it, same amount!!! What do I do? 

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XfinityEricB

Official Employee

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3.4K Messages

 

user_ntz4c0 Thanks for reaching out to us here on Forums about new offers that were supposed to be active on your account. I would be happy to see the current status of the account, and help with getting a deal in place if not already done for you. 

Can you send us a direct message with your full name, name of account holder (if different), and service address please?

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon

Click the "Start new conversation" (pencil and paper) icon

In the "To:" line, type "Xfinity Support"

As you type, a drop-down list will appear. Select "Xfinity Support" from that list.

An "Xfinity Support" graphic will replace the "To:" line.

Type your message in the text area near the bottom of the window.

Press Enter to send it.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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1 hour ago

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