Customer service is a joke, it's time for a new provider

After wasting far too much time on my account page trying to make changes I finally resorted to online chat as I couldn't take a phone call at the moment. After finally getting through to an agent they waste far more of my before telling me they can't help me and they need to have someone call me. I explain that I can't take a call at the moment and need to use chat but to no avail and my phone rings. I answer and it's an automated call that finally transfers to someone that asks me who I am and why I'm calling! YOU CALLED ME!!! So you cannot make changes to your account online, the super easy moving tool doesn't work and everyone in customer service has a different reason why they can't help... I wish I could be as bad at my job as everyone at xfinity and still have a job!! It's insane...