customer Service/ internet service..

I have been working with since NOV 2024, and I still have not had the service (constant interruptions) fixed.  They have sent multiple technicians. and each time they leave the internet will go out for anywhere from 30 min to 2 hours..  I have been working with one tech for over a month now.. and  I have stopped payment to Comcast since every time I go to use the internet day or night.. it seems the system needs to reboot and it goes down for anywhere between 20-30 min each time.. this happens multiple times per day.  I have now spend over 3.5 hours on the phone with Comcast..  First one was Sebastian, he was not very nice and all he wanted to hear was how much I was going to pay.. I asked for manager and she said no one would help me unless I pay.. finally I got send over to customer service.. waited for another 45 min to speak with someone there.. they also ONLY cared about being paid not about the issues that I have been having for over 3 months now.   I spoke with this lady and told her that I wanted to speak with a MANAGER, she said "no one is avail" WOW what a shock....I repeated my request and still was not sent to a manager .. After fighting with this lady for  over 1 hour. (while she states a manager is willing to take your call but is currently not avail) . She finally said she would transfer me to a manager only to Disconnect me. I called back and now it states hold time is over 1hour.. This is absolutely not good. Comcast. need to pickup the pace. and get the service fixed if they want to get paid.. I am only home a certain number of hours a day.. and  it seems when i am is when it has problems. starting at 9 pm every night. the TV starts to go wonky... and then resets multiple times per hour.. for about anywhere from 20-30 min.  I have a Tech Support specialist that told me that I don't have to call in every time I have an issue now just text him and he gave me his phone number.. I texted him constantly.. the problem is STILL NOT FIXED...  and Comcast wants me to pay for the 4 previous months where the spotty service is NOT working.  That is all that seems to be on the table pay for [Edited: "Language"] service, or we disconnect you. So at this time I have been disconnected.  They asked if I wanted a Manger to call me back at this time I have already waited over 15 days for managers to call me back so I am NOT hopeful that I will get any calls back.  They want me to pay, even thought service is not anywhere close to PAR.  I am writing here to see if maybe I might be able  to speak with someone. 

a couple of points I feel I need to make the comcast auto attendant is the worst.. the wait times for customer service are outrageous.  and the people who work for comcast are pretty much the rudest people I have ever met. If I did my job the way they do, I would not have a job.. or any customers but due to them being the ONLY game in Town, because Holyoke G &E will not run fiber, which I have asked for mulitple times but again, they only will do it if I  pay for them to run it to my house.. and then pay them each month.. I feel that this should be run by them and as long as the service is good. I will pay the bill. everyone one else South Hadley, Westfield, Chicopee, they all ran it and only charge approx $75-$80 for 1 GB Ethernet. But no not  HGE..they want to charge you over $100 /mo.   I don't' really understand this. 

My Name is Ernie [Edited: "Language"]