Visitor
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1 Message
Customer service incompetence
Simply tried to get lower price for cable, landline and internet back in October instead the "customer service person" proceed to add a second land line without my approval. Called back in December once i found out about the 2nd phone number and that " customer service person" changed my services altogether and raised my bill even more....and after spending 2 hrs on the phone today after receiving my current bill...no resolution, over charged still and probably going to just cancel all the services
XfinitySean
Official Employee
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369 Messages
1 day ago
Thanks for taking the time to reach out through our community forums, user_wy9dac! I truly sorry for the experience you've had trying to lower your monthly rate and having it increased instead! You've come to the right place, and our team would be more than happy to see how we can help. Please send us a direct message with your full name, name on the account (if different), and service address, and we'll get started!
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