Customer service hangs up on me when I call

I'm trying to cancel my Xfinity membership as I move and whenever I call customer service it plays music and then an automated voice says "good bye" and it hangs up on me. Why can't I get ahold of customer service or talk to a person? Why do they make it so hard to cancel membership or schedule a cal?

Responses

XfinityAngie

Official Employee

•

1.8K Messages

1 year ago

user_nol0w2, Thanks so much for reaching out to Xfinity Support. We would be happy to assist you. Please send us a DM with your name and full address by doing the following:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

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user_sxla0z

1 Message

1 year ago

The same thing keeps happening to me. I call the customer support number, go through the prompts, music starts playing and then the call disconnects. Three times in a row. I think it is because I ask to disconnect service.

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user_0xbvfm

2 Messages

1 year ago

Same issue here and when I go to the virtual assistant, this message shows up "

We're having some trouble scheduling your callback

Try again or visit our support site for more help.

When I went back to the virtual assistant and clicked "chat with an agent" , this shows up "I’m sorry, we’re experiencing longer than usual wait times. There aren’t any chat agents available right now, but you can call 1-800-XFINITY (1-888-936-4968 for Xfinity Mobile) or try chatting again later."

Here's some helpful info and common solutions for digital support:

I called the 1800Xfinity number several times and repeatedly got hung up on . I will likely need to contact my credit card company to cancel all future charges since the company is impossible to get in touch with.

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