Customer Service Email

Hello, will I get a response to this feedback? Because it’s not just feedback, it’s an issue that needs to be resolved 

That's a great question, @user_qimxjc! You may receive a response from someone, but it is not guaranteed. We can actually help you with all of your account needs right here on the forum.

If this is regarding an issue specific to your account, please feel free to send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, and we'd be more than happy to look into this for you.

To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.

There is no pencil and paper icon here. Even after logging in. I tried sending email using Xfinity account but doesn't help. I am constantly being overcharged for last 3 months and nobody is resolving. Spent 100+ hours on call and 20+ hours on chat since last year!! Pathetic!! The only reason I am still with Xfinity is I do not have any other service provider in  my area!!!

Thank you for reaching out to us @user_izx7jh! I see you also sent a direct message. Please be reminded that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum, is a violation of Forum Guidelines. In the future we ask that you please wait to be invited to send us a Direct Message. Our team can certainly take a further look and will be responding to your direct messages soon.